For the entire lifetime of a machine – and beyond.
Availability, efficiency, transparency – these are the pillars of our service philosophy. With the digital KOCH K 4.0 smartpacks and our comprehensive service portfolio, we support your system throughout its entire life cycle.
Whether predictive maintenance, training, retrofitting, or audit trails: we ensure that your packaging solution continues to perform reliably over the long term, supported by dedicated personal service you can count on whenever you need us.
You need more than just a service hotline. You need a team that thinks for itself – and works with you. At KOCH, you get personal contacts who know your system and your goals. Processes are actively supported and maintenance is planned proactively.
This helps support the reliable operation of your equipment, today and in the future.
Whether your line is down or you are planning maintenance, you want quick answers, real solutions, and as little downtime as possible. KOCH combines digital intelligence with genuine proximity. Our K 4.0 smartpacks monitor your equipment around the clock, while our team provides fast and targeted support, remotely or directly at your site.
This gives you full visibility into your equipment and enables you to respond quickly whenever needed.
Contact our service hotline immediately at +49 7445 181-181. A KOCH service technician will assess the problem directly by phone or via remote support and, if necessary, immediately arrange for an on-site visit.
In urgent cases, our service experts respond immediately. Depending on the location, the problem is solved via remote access in a matter of minutes, or a technician is dispatched at short notice to minimize downtime.
Yes. Many malfunctions can be diagnosed and rectified directly thanks to remote support, status reports, and optional KOCH K 4.0 smartpacks – often before downtime occurs.